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Our Newsletter

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


At this time, we are only shipping to valid mailing addresses within the United States and Canada.  

Our preferred method of shipping is via USPS Prioirty mail with a delivery confirmation number for tracking purposes.  Once your item has shipped, you will get an update with your delivery confirmation number via PayPal & you can expect your package in apporximately 3 business days. 

Should you have any shipping questions or would like to inquire about other shipping methods, please don't hesitate to contact us via email at totdots@totdots.com or use our online contact form.